FAQ
Frequently Asked Questions
GET ANSWERS FOR YOUR QUESTIONS
- How can I cancel, change, or pause my membership?- You can find all the details on membership policies right here: nextlevelsoccer.com/policy. 
- Need to cancel or reschedule a session?- No problem! Just head to your account online or in the app. To cancel a session, select it, then click "cancel" and "confirm cancellation." If you cancel at least 4 hours before start time, your credit will be returned for rebooking (and any drop-in fee will be waived). Cancellations within 4 hours of start time will not be refunded or credited. 
- Signed up for an evaluation? What’s next?- Awesome! We’re thrilled you chose Next Level training! Now, log into your account and book your two evaluation classes under "book a class." Look for "evaluation session" classes with a birth year range that suits your player’s birth year. Book both sessions to get your player ready to train ASAP! 
- Evaluation complete? Here’s what to expect next.- Congrats on finishing your evaluation! If it’s been less than five business days since your second eval session, hang tight -- your report is on the way. If it’s been longer, check your spam folder (from jack@nextlevelsoccer.com) or go to your account (my profile -> shared -> uploads). Still no eval? Reach out to info@nextlevelsoccer.com, and we’ll be happy to help. 
- First-time training? Here’s what to bring.- Just bring flat shoes (no cleats, please!), like tennis shoes, futsal, or turf shoes. Shin guards are recommended, and don’t forget some water! We’ve got everything else covered! 








